Returns & Exchanges

At Sorry State Records, we want you to be completely satisfied with your purchase. If your vinyl arrives damaged or is defective, we offer a 30-day window for returns and exchanges to ensure your collection stays in top shape.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue or defect within 30 days of delivery.

2

Document Condition

For items damaged during transit, please include clear photos of the damaged packaging and the product to expedite your claim.

3

Prepare Shipment

Once approved, securely pack the record in its original mailer or a similar rigid cardboard mailer to prevent further damage during the return trip.

4

Receive Refund or Replacement

After we receive and inspect the item, we will issue a full refund to your original payment method or ship out a replacement copy at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing